5.1 The Client shall pay the Provider the annual retainer fee specified in the Order (the “Fee”).
5.2 If a Retainer model applies, it includes up to three (3) Candidate placements within the agreed Fee. Any additional placements beyond the three (3) included roles shall be subject to a success fee of 15% of the Candidate’s annual base salary. If the Client does not utilize all three (3) placements within the Term the unused roles will not be carried over, credited, or refunded.
5.3 The placement of managerial or senior-level positions is excluded from the Fee and is subject to a success fee of 15% of such Candidate’s annual base salary, or as specified otherwise in the respective Order.
5.4 If a Candidate placed under the Retainer model leaves the position within three (3) months after the start of the Employment, the Provider will offer the Client a replacement Candidate at no additional charge, provided that the departure was not due to redundancy, company restructuring, the Client's breach of employment terms, or any other reason beyond the Provider’s control. This provision does not apply if the employment ends during the probationary period based on the Client’s decision.
5.5 If a Candidate placed outside of the Retainer model leaves the position within a defined period after the start of the Employment, the Client may be eligible for either a partial refund or a replacement Candidate, as determined below:
a. 75% refund if the Candidate leaves within the first month,
b. 50% refund if the Candidate leaves within the second month,
c. 25% refund if the Candidate leaves within the third month,
provided that the departure was not due to redundancy, company restructuring, the Client's breach of employment terms, or any other reason beyond the Provider’s control. This provision does not apply if the employment ends during the probationary period based on the Client’s decision.
Alternatively, the Client may opt for a replacement Candidate, with costs adjusted on a pro-rata basis, subject to the Provider’s approval.
5.6 The invoices will be sent to the Client's email as specified in the Order. The payment term is 30 days unless otherwise specified in the Order. Late payments will accrue interest at a rate of 1.5% per month or the maximum permitted by law, whichever is lower.
5.7 The fee includes all costs associated with providing the Services, including any applicable licensing fees. The Fee is exclusive of any applicable taxes, including but not limited to value-added tax (VAT), which will be applied as required by law. If the Provider must collect and remit such taxes, the Client shall pay the applicable amount in addition to the Fee.
5.8 If the Client or a third party engaged by the Client collaborates on any part of the Service provision, the Client will bear any resulting costs unless otherwise agreed in the Order.
5.9 The Client acknowledges and agrees that all fees paid under the Agreement, including but not limited to the annual retainer Fee and any success fees, are non-refundable. This non-refundability applies notwithstanding any termination of the Agreement or any Order, except as otherwise expressly provided in Sections 5.4 and 5.5 regarding replacement Candidates or partial refunds under specific conditions. The Client further agrees that any unused placements under the Retainer model will not be carried over, credited, or refunded.
